Returns & Refunds Policy
Last updated: 2026
Damaged or faulty items — we'll make it right
If your LumaGrow arrives damaged or develops a fault, contact us within 48 hours of delivery with a photo of the product and its packaging and we will send you a like-for-like replacement of the affected unit.
Returns & refunds
Because our red light therapy caps are personal-care items worn on the scalp, we are unable to accept returns or offer refunds once an order has been placed, and dispatched orders cannot be cancelled. Individual results vary and are not guaranteed. Orders refused at delivery, unclaimed, or shipped to an incorrect address supplied at checkout cannot be refunded. Nothing in this policy affects any non-waivable statutory rights that may apply in your country of residence.
Questions or issues with an order
If anything about your order isn't right, reach out via our Contact page before raising a dispute with your bank — we respond quickly and can resolve almost everything directly, from lost parcels to replacements. Payment disputes raised without contacting us first may be answered with order, tracking and delivery evidence.
Before you order
Not sure the cap is right for you? Use our Contact page and ask us anything before purchasing — we'd rather answer questions up front than have you order with doubts.