Privacy Policy

1. Information we collect

We collect any information you voluntarily provide, and information that is generated automatically, including:

• Contact details: name, email address, telephone number, billing and shipping address.
• Order details: items purchased, order value, order number, tracking number.
• Payment metadata: last four digits of payment method, card brand, and payment status (full card numbers are handled directly by our payment processor and are not stored by us).
• Communications: any message you send us via contact forms, email, or other channels.
• Technical data: IP address, browser type, device information, referring URL, pages visited, and interaction data collected through cookies and similar technologies.

2. How we use your information

We use your information for any purpose reasonably connected with operating our business, including to:

• Process, fulfil, and deliver your order.
• Communicate with you about your order, our products, promotions, and updates.
• Prevent, detect, and investigate fraud, chargebacks, and misuse.
• Comply with legal, tax, accounting, and regulatory obligations.
• Improve our website, product range, and marketing.
• Market to you by email, SMS, or targeted advertising. You may opt out of marketing communications at any time; transactional messages will continue.

3. Sharing your information

We share information with third parties strictly as necessary to operate our business, including:

• Payment processors, fulfilment providers, warehouses, and couriers.
• Marketing, analytics, and advertising partners.
• Hosting, email, customer support, and infrastructure vendors.
• Professional advisors (legal, accounting) and regulators where required by law.
• In connection with a corporate transaction such as a merger, sale, or reorganisation.

We do not sell your personal information in exchange for money. We may share data with advertising partners in ways that may qualify as a "sale" or "share" under some laws; you may contact us to opt out where a legal right exists.

4. Cookies & tracking

We and our partners use cookies, pixels, and similar technologies to operate the site, remember preferences, measure marketing performance, and personalise content and ads. By continuing to use the site, you consent to our use of cookies. You can disable cookies in your browser, but parts of the site may not function correctly.

5. Retention

We retain your data for as long as is necessary to operate our business, satisfy legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. Retention periods may extend beyond your last interaction with us.

6. Your rights

Depending on your location, you may have rights to access, correct, or request deletion of certain personal information. To exercise such rights, contact us via our Contact page. We may verify your identity and may decline requests where an exception applies (for example, where we are required to retain data by law or in connection with an active order or dispute).

7. International transfers

Your information may be processed and stored in countries outside your country of residence. By using the site or placing an order, you consent to such transfers.

8. Security

We take reasonable steps to protect information under our control. No system is perfectly secure, and we make no warranty that information will be free from unauthorised access.

9. Children

Our site is not intended for children under 16, and we do not knowingly collect information from them.

10. Changes

We may update this Privacy Policy at any time. The updated version takes effect when posted on this page, and your continued use of the site or purchase of products constitutes acceptance of the updated policy.

11. Contact

Questions about this policy? Reach us via our Contact page.